Accepted payment methods
Coco’s Pets Pantry accepts the payment methods displayed and available at checkout.
Depending on your device, browser, location, and payment provider, available methods may include Visa, Mastercard, American Express, Apple Pay, Google Pay, and other payment options displayed at checkout.
The payment methods available for your particular order can always be checked before completing your purchase.
Currency and taxes
All product prices on the Site are displayed in British pounds (GBP/£) unless otherwise stated.
Any applicable taxes, including VAT where applicable, are included or clearly identified in the price shown to the customer in accordance with applicable UK requirements.
Any applicable delivery charges or other mandatory charges will be clearly displayed before you confirm your purchase.
If your card or payment account is denominated in a currency other than GBP, your bank or payment provider may apply its own exchange rate or fees. Coco’s Pets Pantry does not control these exchange rates or third-party charges.
No additional payment surcharges
We do not apply an undisclosed surcharge for choosing a particular payment method.
Where applicable law prohibits payment surcharges, no such surcharge will be applied.
When payment is taken
Payment is processed according to the payment method selected during checkout.
Your payment may initially be authorised when you place your order and may be captured in accordance with the payment provider’s processing arrangements.
If we are unable to accept an order or cannot supply an item after payment has been taken, we will contact you and arrange an appropriate refund in accordance with applicable law.
Payment confirmation
After successfully completing an order, you will receive an order confirmation by email containing details of your purchase.
Please keep your order confirmation for your records.
If you do not receive an order confirmation, please check your spam or junk folder first and then contact us:
Please include your name and, where available, your order number.
How the payment appears on your bank statement
The merchant or payment descriptor shown on your bank or card statement may vary depending on the payment provider and payment method used.
If you do not recognise a transaction that appears to relate to Coco’s Pets Pantry, please contact us at:
We will review the transaction and help identify the relevant order where possible.
Payment security
Payments made through our website are processed using secure payment technology and, where applicable, by third-party payment service providers.
We do not intentionally store full payment card details on our own systems where those details are processed directly by the relevant payment provider.
Payment providers may apply security checks, fraud-prevention measures, authentication procedures, or other safeguards when processing a transaction.
The payment security measures and processing practices applicable to a particular payment method may also be governed by the relevant payment provider’s terms and privacy policy.
Rejected or unsuccessful payments
A payment may be declined because of reasons including:
- Insufficient funds
- Incorrect payment information
- Expired or blocked card
- Bank or payment-provider security checks
- Spending or transaction limits
- Fraud-prevention checks
- Technical problems with the payment provider
If a payment is unsuccessful, the order may not be completed.
If your bank shows a pending authorisation after an unsuccessful payment, the release of that authorisation is controlled by your bank or payment provider and may take some time to appear in your account.
If you believe you have been charged but your order was not successfully completed, please contact us before placing another order so that we can investigate.
Email: support@cocospetspantry.co.uk
Telephone: +44 1324 489841
Billing and receipts
An order confirmation or purchase receipt will be sent to the email address provided during checkout.
Please ensure that your billing and contact information is accurate when placing your order.
If you require additional documentation relating to your purchase, please contact:
and provide your order number and relevant billing information.
Refunds
Where a refund is due, it will normally be processed using the same payment method used for the original transaction, unless otherwise agreed or required by applicable law.
The time taken for the refunded amount to appear in your account may depend on your bank or payment provider.
For full information about cancellations, returns and refunds, please see our Returns & Refunds Policy.
Contact us
If you have any questions about payment, billing, an unsuccessful transaction, or a refund, please contact:
Coco’s Pets Pantry
5 York Arcade
Grangemouth
FK3 8BA
United Kingdom
Email: support@cocospetspantry.co.uk
Telephone: +44 1324 489841