1. Data Controller
Coco’s Pets Pantry
5 York Arcade
Grangemouth
FK3 8BA
United Kingdom
Email: support@cocospetspantry.co.uk
Telephone: +44 1324 489841
Coco’s Pets Pantry is responsible for the personal data processed through this website and in connection with customer orders, customer service, payments, delivery, returns and other services provided through our store.
If you have any questions about how we use your personal data or wish to exercise your data protection rights, please contact us using the details above.
Where applicable, we will provide the contact details of any Data Protection Officer or UK representative here.
2. Personal Data We Process, Purposes and Lawful Bases
We collect and use personal information only where necessary for operating our business and providing our services.
| Purpose | Personal data | Lawful basis |
|---|---|---|
| Order processing and fulfilment | Name, billing address, delivery address, email address, telephone number, order details | Performance of a contract |
| Payment processing | Payment and transaction information | Performance of a contract and legal obligations |
| Shipping and delivery | Name, delivery address, email, telephone number and order information | Performance of a contract |
| Returns and refunds | Name, contact details, order information and return details | Performance of a contract and legal obligations |
| Customer service | Name, email, telephone number and information contained in your enquiry | Performance of a contract and/or legitimate interests |
| Fraud prevention and website security | IP address, device information, transaction information and other security-related information | Legitimate interests and/or legal obligations |
| Tax and accounting | Order, transaction and billing information | Legal obligation |
| Website operation | Technical information, IP address, browser/device information and website usage data | Legitimate interests and, where required, consent |
| Analytics | Cookies, identifiers and website usage information | Consent where required |
| Marketing communications | Name and email address | Consent where required |
Providing information that is necessary to process an order is required to complete your purchase. If you do not provide information necessary for an order, we may not be able to process or fulfil that order.
Where we rely on consent, you may withdraw your consent at any time. Withdrawal of consent does not affect processing that took place before consent was withdrawn.
The ICO recommends that privacy information clearly explains the purpose of processing and the lawful basis relied upon for each purpose.
3. Cookies and Similar Technologies
Our website may use cookies and similar technologies that are necessary for the operation, security and functionality of the website.
We may also use analytics, advertising or other non-essential cookies where applicable.
Where consent is required for non-essential cookies, we will request consent before placing or using those cookies.
You can manage your cookie preferences through the cookie controls provided on our website.
For more information, please see our Cookie Policy.
The ICO states that visitors should be informed about cookies and that consent is generally required for cookies that are not strictly necessary.
4. Who We Share Personal Data With
We may share personal data with service providers and other organisations where this is necessary to operate our business and provide our services.
Depending on the services actually used by Coco’s Pets Pantry, these may include:
- E-commerce and website providers — to operate and host our online store.
- Payment service providers — to process payments and help prevent fraudulent transactions.
- Delivery and courier companies — to deliver orders and manage deliveries and returns.
- Customer service and email providers — to communicate with customers.
- Analytics providers — to understand website usage where applicable and permitted.
- Advertising and marketing providers — where applicable and where the necessary consent has been obtained.
- Professional advisers — such as accountants, legal advisers and other professional service providers.
- Government bodies and competent authorities — where disclosure is required by law.
We do not sell customers’ personal information to third parties for their own marketing purposes.
We only share information where there is a legitimate business, contractual or legal reason to do so.
Important: The final version of this section should be updated to name the actual platforms and service providers used by your website.
5. International Data Transfers
Some of the service providers we use may process personal data outside the United Kingdom.
Where personal data is transferred internationally, we will take appropriate steps to ensure that the transfer is carried out in accordance with applicable data protection law.
Depending on the destination and circumstances, this may include relying on an applicable adequacy regulation or decision, appropriate contractual safeguards, or another lawful transfer mechanism.
Where required, information about the relevant safeguards will be made available upon request.
The ICO requires privacy information to explain international transfers and the safeguards used where applicable.
6. How Long We Keep Personal Data
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including fulfilling contractual, accounting, tax, legal and regulatory requirements.
Different types of information may therefore be retained for different periods.
For example:
- Order and transaction information: retained for as long as necessary to fulfil the order and meet applicable accounting, tax and legal requirements.
- Customer service communications: retained for as long as reasonably necessary to handle the enquiry and maintain appropriate customer service records.
- Marketing information: retained until you withdraw your consent or otherwise request that we stop sending marketing communications, subject to applicable legal requirements.
- Cookie and analytics information: retained according to the relevant cookie or analytics provider’s settings and our Cookie Policy.
Where a specific statutory retention period applies, we will retain the relevant information for that period.
The ICO recommends stating either the retention period or the criteria used to determine how long information is retained.
7. Your Data Protection Rights
Depending on the circumstances and applicable law, you may have rights including:
- Right of access — you can request a copy of the personal information we hold about you.
- Right to rectification — you can ask us to correct inaccurate or incomplete information.
- Right to erasure — you can ask us to delete your personal information in certain circumstances.
- Right to restriction — you can ask us to restrict the processing of your information in certain circumstances.
- Right to data portability — in certain circumstances, you can request your personal data in a structured, commonly used and machine-readable format.
- Right to object — you may object to certain types of processing, including direct marketing.
- Right to withdraw consent — where we rely on consent, you can withdraw it at any time.
These rights are subject to applicable legal conditions and exemptions. Not every right will apply to every type of processing.
To exercise your rights, contact:
Email: support@cocospetspantry.co.uk
Telephone: +44 1324 489841
Please provide enough information for us to identify you and understand your request.
The ICO identifies access, rectification, erasure, restriction, portability and objection among the key individual rights under the UK GDPR.
8. Complaints
If you have concerns about how we use your personal information, please contact us first:
Coco’s Pets Pantry
Email: support@cocospetspantry.co.uk
Telephone: +44 1324 489841
You also have the right to complain to the UK’s data protection supervisory authority:
Information Commissioner’s Office (ICO)
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
United Kingdom
Website: Information Commissioner’s Office
The ICO confirms that privacy information should tell individuals about their right to complain to the supervisory authority.
9. Automated Decision-Making and Profiling
Coco’s Pets Pantry does not intend to make decisions based solely on automated processing that produce legal or similarly significant effects on individuals.
Some third-party payment or fraud-prevention providers may use automated systems to assess transactions or detect potentially fraudulent activity.
Where applicable, the relevant provider’s terms and privacy information may provide additional information about such processing.
10. Data Security
We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.
Where information is transmitted through our website, appropriate security technologies are used.
Payment card information is processed through the payment service providers available at checkout. We do not intend to store full payment card details on our own systems unless this is specifically stated and legally permitted.
11. Children’s Privacy
Our website is intended for general customers and is not specifically directed at children.
We do not knowingly collect personal information from children where such collection is not permitted by applicable law.
If you believe that a child has provided personal information to us, please contact us at:
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our services, technology, legal requirements or the way we process personal information.
When we make changes, we will publish the updated version on this page and update the Last Updated date.
We recommend checking this page periodically for the latest version.
The ICO advises organisations to regularly review and update privacy information when their processing activities change.