WHERE IS MY ORDER?
Enter your order number and billing email below to check the current status of your order.
Your order number can be found in your order confirmation email.
Tracking information shown here is based on the latest information available for your order.
FROM OUR PANTRY TO YOUR HOME
Four stages, each confirmed by email as it happens.
ORDER PLACED
Your order is confirmed once your payment is successfully processed. You will receive an order confirmation email with your purchase details.
ORDER BEING PREPARED
We carefully prepare and pack your pet products for dispatch, checking your order before it leaves our store.
ON THE WAY
Your order has been dispatched and handed to the delivery provider. Tracking information will be provided when available.
DELIVERED
Your order has arrived at your delivery address. We hope your pet enjoys their new treats, food and supplies.
QUESTIONS ON THE TRACKING
Your tracking code is normally included in your shipping or dispatch confirmation email after your order has been handed to the delivery provider.
Tracking information may take some time to appear after dispatch. Please allow the delivery provider time to scan your parcel. If there is still no update, please contact us.
If you notice that your delivery address is incorrect, please contact us as soon as possible. We will check whether the order can still be updated before dispatch.
Please first check around your property and with household members or neighbours. If your parcel still cannot be located, contact us and we will help you with the next steps.
STILL NO UPDATES?
Send us your order number and we'll help you check the latest available delivery information. Our customer support team is here to help.